This Shipping Policy explains how we process and deliver your orders.
1. Order Processing
Orders are processed as quickly as possible after payment is received. Processing time does not include weekends or public holidays.
2. Delivery Time
Delivery time depends on:
- Customer location
- Courier capacity
- Weather and transport conditions
Delays may occur due to circumstances outside our control.
3. Tracking Information
If tracking information is provided by the courier, we will send it to you via email or message once the order has shipped.
4. Incorrect Address
Customers are responsible for providing a complete and accurate shipping address. If an incorrect address results in delays or lost parcels, the customer is responsible for any additional shipping fees.
5. Lost of Damaged Parcels
If your parcel is lost or arrives damaged, please contact us as soon as possible with your order details and photos (if applicable). We will assist in resolving the issue with the courier.
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