Thank you for shopping with BrightBridge. We are committed to delivering your orders securely and efficiently across Australia and beyond.
1. Order Processing
- All orders are processed within 1-3 business days (excluding weekends and South Australian public holidays).
You will receive a notification email once your order has been dispatched.
2. Shipping Rates & Delivery Estimates
Delivery times are estimates and commence from the date of shipping, rather than the date of order.
- Standard Shipping: Usually 3-7 business days.
- Express Shipping: Usually 1-3 business days (available for most metropolitan areas).
- Regional Areas: Please allow additional time for deliveries to Western Australia, Northern Territory, and regional parts of Queensland or South Australia.
- International Shipping: Delivery times vary by destination and will be calculated at checkout.
3. Tracking Your Order
Once your order has shipped, we will provide you with a tracking number via email. You can track your parcel through our courier partner’s portal (e.g., Australia Post, Aramex, or StarTrack).
4. Shipping Address & Redelivery
- Customers are responsible for providing a complete and accurate shipping address (including business names or apartment numbers).
- PO Boxes & Parcel Lockers: Please ensure your selected shipping method supports delivery to PO Boxes if required.
- If a parcel is returned to us due to an incorrect address or failure to collect, a redelivery fee may apply.
5. Lost of Damaged Parcels
We take great care in packing your items, but we understand things can happen during transit.
- Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and the product.
- Lost Parcels: If your tracking information shows “Delivered” but you haven’t received it, or if it has stopped moving, please notify us immediately so we can launch an inquiry with the courier.
6. Taxes and Duties
- Within Australia: All shipping costs include GST (Goods and Services Tax).
- International Orders: Customers are responsible for any local import duties, taxes, or customs fees incurred in the destination country.
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