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At BrightBridge, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, and safeguard your personal information.
 

1. Information We Collect

We collect personal information that is reasonably necessary for our business functions. This includes:
    • Identity & Contact Data: Name, email address, phone number, and shipping/billing address.
    • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
    • Note: Payment information (credit card details) is processed by secure, PCI-DSS compliant third-party providers and is not stored on our servers.
    • Technical Data: IP address, browser type, and usage data collected via cookies when you visit our website.

2. How We Use Your Information

We use your information to provide you with the best possible service, including:
    • Order Fulfilment: Processing transactions and arranging delivery through our courier partners.
    • Communication: Providing order updates, responding to enquiries, and sending marketing communications (where you have opted in).
    • Security: Protecting against fraudulent transactions and ensuring the integrity of our website.

3. Disclosure of Information

We do not sell, rent, or trade your personal information. We only disclose your data to trusted third-party service providers who assist in our operations, such as:
    • Payment Gateways (e.g., Shopify Payments, PayPal, Afterpay).
    • Logistics & Couriers (e.g., Australia Post, StarTrack).
    • Marketing Tools for sending newsletters or SMS notifications.
    • Legal Requirements: Where required by Australian law or to protect our legal rights.

4. Marketing & Opting Out

If you have subscribed to our marketing materials, you may receive emails or SMS regarding new products and promotions. You can opt-out at any time by clicking the “unsubscribe” link at the bottom of any email or following the prompts in an SMS.

5. Cookies

Our website uses cookies to enhance your browsing experience and analyze site traffic. You can manage your cookie preferences through your browser settings; however, disabling cookies may affect certain functionalities of the store.
 

6. Data Security & Storage

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. While we use industry-standard encryption, please be aware that no method of transmission over the internet is 100% secure. Some of our service providers may store data on servers located outside of Australia (e.g., in the US or Europe). By using our site, you consent to this potential cross-border transfer.

7. Your Rights

Under the Privacy Act, you have the right to:
    • Access the personal information we hold about you.
    • Correct any inaccurate or out-of-date information.
    • Request Deletion of your data, subject to our legal obligations for record-keeping (e.g., for tax and audit purposes).
To exercise these rights, please contact our Privacy Officer at the contact details provided on our website.
 

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The “Last Updated” date will be revised accordingly.
 
 
 
 

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